Support

Got a problem or an idea? We reply within 1–2 working days.

If you can, include your phone model, the app version (Settings → Version) and what you were doing.

Frequently asked questions

Where are my documents stored?

On your phone. They are not uploaded to any server, except when you choose to use the AI assistant or convert a PDF to Word, Excel or PowerPoint.

How do I cancel Pro?

iPhone: Settings → your name → Subscriptions → Scanner for you → Cancel subscription.
Android: Google Play → your profile → Payments & subscriptions → Subscriptions → Scanner for you → Cancel.
Deleting the app does not cancel the subscription.

I changed phones. How do I get Pro back?

Open the app with the same Apple or Google account and tap "Restore purchases" in Settings.

How do I request a refund?

Payments are handled by Apple (reportaproblem.apple.com) or Google Play (from your order history).

Why does "Created with Scanner for you" appear on my PDFs?

That is the free version's watermark. With Pro you export without it.

I forgot the password of a protected PDF

For security we cannot recover it: AES-256 encryption has no back door. If you still have the original document in the app, you can export it again with a new password.

How do I delete my data?

Your documents are deleted when you remove them in the app or uninstall it. To delete the data on our server (AI and subscription), use the option in Settings or write to us.